Your stay

at Kathrin

We have adapted our cancellation conditions to the current situation and also offer our guests additional options in case of border closure, lockdown or an official travel warning with mandatory quarantine.

Our cancellation terms up to 30.09.2021 at a glance:
 

• Cancellation free of charge up to 15 days before arrival
• 14 to 1 day before arrival: 90% of the total price
• 24 hours before arrival or no-show: 100% of the total price

Our cancellation terms starting 01.10.2021 at a glance:
 

• Can be cancelled free of charge up to 90 days before arrival
• 89 days up to 31 days before arrival: 40% of the total price
• 30 days up to 8 days  before arrival: 70% of the total price
• 7 days up to 24 hours before arrival: 90% of the total price
• 24 hours before arrival or no-show: 100% of the total price

Extended cancellation arrangement up to 23.04.2022 (valid at the respective arrival time):

Should another lockdown, a border closure or an official travel warning with mandatory quarantine decreed by the federal government (minimum duration 5 days) apply to the return from Austria to your home country, we offer the following options at any time:

• You can rebook, postpone travel at will and availability
• Credit of the deposit for your next vacation with us
• deposit refund by bank transfer - canellation of the booking 

Important notes:
 

• In the event of a travel warning without mandatory quarantine after returning to your home country, we and the European travel insurance unfortunately cannot cover within the period of free cancellation.
• When booking and subsequent free cancellation, we charge a handling fee of € 25.00 per booking. In the event of cancellation, the deposit will be returned to your account by bank transfer. € 25.00 of the deposit will be retained. We ask for your understanding.
• Our cancellation conditions are independent of whether the canceled apartments/rooms can be re-let in whole or in part.
• We strongly advise all our guests to take out travel cancellation insurance! More information about it will follow below.

Cancellation sounds uncomfortable and it actually is - for you, but also for us. We therefore recommend that all our guests take out travel cancellation insurance, which covers ALL costs in the event of cancellation, for example due to illness (including travel warnings) or if the trip is interrupted. Since May 2020, a COVID-19 disease like any other unexpected serious illness has also been insured.


Hotelstorno Plus and Premium now also cover the following reasons for a cancellation or travel interruption made by the guest:
 

• Guest‘s Covid-19 illness
• Illness of a close relative or a person living in the same household
• Fever and suspected Covid-19 case, even if the test result is negative later
• A positive test result with no symptoms
• Illness of a close relative in the same household and related quarantine

• The resort tax of € 3.50 per person/day is billed separately all year round.
• Children up to the age of 15 do not pay the resort tax - reference date: 01 January of the current year.

• All guests who sleep on a sofa bed during their stay receive a discount that depends on the age. Further information is available on request.
• We are also happy to provide a cot for children from 0 to 2 years of age - in order to ensure availability, we kindly ask you to inform us when you make your booking. We charge € 10.00 per stay/cot (to be paid once).

• The end-of-stay cleaning fee depends on the type of apartment and has to be paid separately once per stay. It is between € 45.00 and € 95.00.
• Costs depend on the size of the apartment, the season and the number of people.

Upon arrival or check-in, a deposit of € 100.00 per apartment must be paid in cash. It will be refunded to you in full on departure, provided the apartment is completely undamaged and clean at check-out.

In general, an advance deposit of 30% is required for bookings.

• You can check-in at our house from 2.00 pm to 7.00 pm on the day of arrival. On the day of departure, we ask you to leave the apartment or room by 9.30 am at the latest.
• A shower or changing room is available on request on the day of departure. Read more about this here.
• If your check-in is outside of our arrival times due to unforeseeable or foreseeable circumstances or if one or more people cannot take part in the planned vacation, we ask you to inform us as early as possible – simply give us a short phone call or write an e-mail, as this makes the whole process much easier.

Master Card, Visa, Maestro, cash and bank transfer one week prior to arrival.

You can start the day perfectly with our substantial breakfast buffet. For all guests staying in a room, breakfast is already included in the price. Apartment guests can book it additionally. If you would like to take advantage of this service, please inform us already when booking.
 

• Adults: € 15.00 per day
• Children from 3 to 7 years: € 8.00 per day
• Children from 8 to 12 years: € 10.00 per day
• Children from 13 to 17 years: € 12.00 per day

Would you like to have fresh bread in the morning? No problem. Send us your bread order no later than 6.00 pm the day before and you will receive the freshly baked rolls and other delights from 7.00 am. Please note that for Sunday (or special public holidays) you have to order already by Friday, 6.00 pm. We charge € 1.00 per day for this service. You can find a selection of baked goods, price list and order form on our Guest App.

Dogs or other pets are unfortunately not allowed here at our guest house - without exception.